The Position:

Reporting to the Branch Manager of Patrice Lumumba Branch, the Customer Care Consultant will be responsible for providing seamless, timely, quality and responsive service to customers with the aim of driving service excellence.

Key Responsibilities:

• Contribute to customer relationship management in order to enhance business growth through cross selling, revenue collection and cost management as well as drive customer education.
  
• Support internal customer service at the branch e.g. SFT, SSP, Product Knowledge etc.
• Managing the account opening process and updating of customer details.
• To ensure safety and issuance of ATM cards and cheque books within set guidelines.
• Capture, Analyze, resolve and escalate customer feedback within defined TAT.
• Provide ideas on service improvements to Customer Service Managers/Branch Manager to improve service delivery.
• Ensure seamless coordination of banking hall activities.
• Adherence to all relevant procedures and processes in order to mitigate against risks.
• Ensure timely submission of relevant reports.
• Ensure all accounts are scanned and uploaded in 2 days
• Ensure submission of account opening documents to AOPC within 24 hours after opening in T24.

The Person:

The successful candidates should have the following requirements:

• A university degree preferably in a business related field.
  
• At least two (2) years’ experience in one of the following areas: Sales and Customer Service or equivalent similar experience.
• Excellent interpersonal and communication skills with the ability to network and develop strong business relations.
• Strong customer focus, the ability to analyze and solve problems, think creatively and innovate.
• Flexible, resilient, energetic and dynamic.
• Ability to work under pressure and meet short deadlines.

The above positions are demanding roles and the Bank will provide a competitive package for the right candidates.  If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log into our Recruitment Portal and submit your application.

Your application must be received by 26th JAN, 2023 at 5:00 PM

To be considered, your application must have:

• A copy of your ID.
• Degree certificate.
• Birth certificate (of self).
• Police Clearance Certificate (less than 3 months old).

Only short listed candidates will be contacted.